*All unworn/unaltered merchandise can gladly be exchanged or returned for an online credit or refund within 21 days from the DATE the package was received
*You may not return or exchange: SALE/CLEARANCE items, JEWELLERY, and gift certificates.
*All merchandise must be returned unworn, unwashed, and with original tags attached. If you return items that have been tried on and they have make-up on them, you WILL NOT be given an online credit and the items will be sent back to you.
*You are responsible for the shipping and handling of the returned item. Unless otherwise stated. Original and return shipping fees are non-refundable. Send your package back to us via the most economical shipping method of your choice. Please note your tracking number from your label. If you have received a damaged product or the wrong product please call us so we can resolve any issues as soon as possible.
*All sales on SALE/CLEARANCE items are FINAL.
In order to make a return, please refer to our Return Policy above to ensure that your return meets the criteria stated. Next, please return to our address at
Once your package is received please allow 10 business days for return processing. When your return is processed you will either be called or emailed a notification.
*If you believe you have received DEFECTIVE merchandise or were shipped incorrect merchandise, you must contact our shop via email or phone within 3 days of receipt. NO EXCEPTIONS.
If the order is returned past the 21 day limit or does not fit the return guidelines, the items will be sent back to you and the charge applied to your card or you will only be given an online credit. No refund.
With our new refund policy we recommend just placing the new order for any items you want and sending us back your return to be processed for either a refund or online credit.
Once we receive your return we will refund you the cost of the original item. Shipping costs are non refundable. Your return will be processed within 10 business days of receipt.
Please contact us if you have any questions or comments about your order at: firstname.lastname@example.org or 1-403-507-7664